Refunds & Cancellations

  1. All our desserts are baked to order and we do not accept returns. Refunds, credit or a replacement order to the same value will be given only in the event that you receive the incorrect product. Should this be the case, or if you are in any way unsatisfied with the condition of your order upon arrival you must contact us within 2 hours of receipt.
  2. An Ode To Gaia will not accept liability for any complaints made after this time. In the event of an unsatisfactory order, you must return the item to us for inspection, or provide us with sufficient photographic evidence, only then can we issue credit towards future orders.
  3. All orders cancelled 15 days or more, prior the delivery/pick-up date will receive a full refund on the order total, provided we have not begun work on your order. 
  4. Those orders cancelled within 8-14 days prior to delivery/pick-up date will receive a 50% refund, provided we have not begun work on your order. 
  5.  Orders cancelled within 0-7 days prior to the delivery/pick-up date will not be entitled to a refund.
  6. Refunds will be made within 15 working days.
  7. Please go through our dessert care and storage section and FAQ section thoroughly. Should there be any issues due to mishandling or improper care, An Ode To Gaia is not responsible and no refunds or exchanges will be issued. 
  8. All cancellation requests must be given to us in writing, via email only. No whatsapp cancellations will be entertained. 
  9. All queries and cancellation requests should be addressed to 

Cancellation by An Ode To Gaia:

  1. Under certain circumstances it may not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. 
  2. Some situations that may result in your order being cancelled include limitations on ingredient quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. 
  3. We may also ask for additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
  4. If there is a mutually agreed cancellation, the said amount will be refunded back in your account within 15 working days.

The customer agrees not to dispute the decision made by An Ode To Gaia and accept An Ode To Gaia’s decision regarding the cancellation.